Frequently Asked Questions
Find quick answers about shipping, returns, sizing, payments and more. Can't find what you're looking for? Feel free to contact us.
- Orders within Punjab are typically delivered within 2-4 business days, and other parts of India within 4-7 business days. You'll receive tracking details by SMS and email as soon as your order ships.
- We offer free shipping on all prepaid orders above ₹999. For orders below this amount, a flat shipping fee of ₹79 applies, regardless of order size.
- Yes, we deliver pan-India through our trusted courier partners. Some remote pin codes may experience slightly longer delivery timelines.
- Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order anytime from the 'My Orders' section in your account.
- Orders can be cancelled free of charge as long as they haven't been shipped yet. Once an order is shipped, it cannot be cancelled, but you may request a return within 3 days of delivery.
- We accept UPI, credit/debit cards, net banking, and popular wallets through our secure checkout. Cash on Delivery (COD) is also available for most pin codes.
- Yes, COD is available on most orders across India. A small COD handling fee may apply in certain cases, which will be clearly shown at checkout before you confirm your order.
- We accept returns and replacement requests within 3 days of delivery, provided the item is unused, unwashed, and has all original tags attached. For damage or defect claims, you'll need to upload at least 3 photos. Please see our full Return & Refund Policy page for details.
- If the size doesn't fit, you can request a replacement within 3 days of delivery through your account. Select 'Replace' and choose your preferred size or color. Exchanges are subject to stock availability.
- Yes, for damage or defect claims you must upload at least 3 clear photos when raising your request. Photos are not required for size or color exchanges.
- Once your return is approved, you'll receive an email with our return address. You can ship it using any courier of your choice and reply to the email with the tracking number and courier name.
- For online payments (UPI, Card, Netbanking), refunds are automatically processed to your original payment method within 5-7 business days. For COD orders, we'll transfer the refund to your UPI ID or bank account.
- Each product page lists detailed measurements. You can also check our dedicated Size Guide page for bust, waist, hip and length charts across all our garment categories, plus instructions on how to measure yourself accurately.
- No worries — you can request a size replacement within 3 days of delivery, subject to availability. No photos needed for size exchanges. We recommend checking our Size Guide before ordering to minimise sizing issues.
- We try our best to photograph products under natural lighting to represent colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.