Return & Refund Policy

We want you to love your Bawa Garments purchase. If something isn't quite right, this policy explains how returns, exchanges and refunds work.

1. Return Window

You may request a return or replacement within 3 days of the delivery date. Return requests raised after this window cannot be accepted.

2. Conditions for Return

To be eligible for a return, the item must be:

• Unused, unwashed and unworn
• In its original condition with all original tags, labels and packaging intact
• Free of stains, odours, alterations or damage not present at the time of delivery
• Accompanied by the original invoice or order confirmation

3. Photo Requirement

For returns due to product damage, defect or wrong item delivery, you must upload at least 3 clear photos (up to 5 allowed) showing the issue when raising your request. This helps our team verify the claim quickly. Photos are not required for size or color exchange requests.

4. Non-Returnable Items

The following items cannot be returned, unless received damaged or defective:

• Innerwear, lingerie and other intimate apparel, for hygiene reasons
• Items purchased during clearance or final sale, if marked as non-returnable
• Products that have been altered, tailored, or custom-fitted at your request

5. How to Initiate a Return

1. Go to "My Orders" in your account and select the order you wish to return.
2. Choose the item(s) and select "Return" or "Replace" along with a reason.
3. Upload photos if required (minimum 3 for damage/defect claims).
4. Once approved, you will receive an email with our return shipping address.
5. Pack the product securely in its original packaging and ship it to us using any courier of your choice.
6. Reply to the approval email with the tracking number and delivery partner name.
7. Once we receive and inspect the item, your refund or replacement will be processed within 3-5 business days.

Alternatively, you can reach out to our support team at hello@bawagarments.in or +91 78141 43696 to initiate a return.

6. Exchange / Replacement Process

If you'd like a different size or color instead of a refund, select "Replace" while raising your request and choose your preferred size or color. Replacements are subject to stock availability. If the requested variant is unavailable, we will offer a refund instead.

7. Refund Processing Time

Once your returned item passes quality inspection:

• Online payments (UPI, Card, Netbanking): Refund is automatically processed to your original payment method within 5-7 business days.
• COD orders: Refund is issued via bank transfer or UPI. You will be asked to provide your UPI ID or bank account details when raising the return request.

8. Damaged or Defective Items

If you receive a damaged, defective or incorrect item, please raise a return request within 3 days of delivery with at least 3 photos of the product and packaging. We will arrange a free replacement or full refund, whichever you prefer.

9. Return Shipping

Customers are required to self-ship the return to our address (provided in the approval email). Return shipping costs are borne by the customer unless the return is due to a defect or wrong item sent by us — in which case we will reimburse reasonable shipping charges.

10. Contact Us

For any questions about returns, exchanges or refunds, reach out to us at hello@bawagarments.in or call +91 78141 43696.